Frequently Asked Questions

No! Both the DE605 and RCS-100 do not require any additional software in order to be used in live telehealth applications. 

The DE605 does come with software(at no additional cost) that can be used to assist in the capture of video and images offline for sharing with a physician or upload to an EHR.

Yes, these cameras are plug and play devices that will appear on the computer or tablet they are connected to as additional video camera devices. In addition to the platforms listed above they are compatible with any video conferencing solution that allows the user to select their camera input. Which should be almost all platforms.

These cameras are available for purchase on our webstore which has the latest pricing. See the direct links below:

The DE605 comes with a 1 year limited warranty.

The RCS-100 comes with a 2 year limited warranty.

Not at all. You simply plug the camera into a USB port on your computer and then select the camera as the main camera in your video conference program settings. Once you are through with the Firefly DE605, you can switch back to the camera being used for the video conference without breaking the call.

Yes, the camera is plug-and-play, so you can just plug it in and select it in your video conference settings.

No, LED lighting is built into the camera and is powered when plugged into the USB port. If you have adequate ambient light and do not wish to use the LED lighting, you can simply turn the light off with the controls on the camera.

Once your order and payment are received, your shipment will be processed within 24-48 hours and usually shipped via Fedex Express 2-day delivery, so you should be able to order and receive your stethoscope products within a maximum of 3-5 business days. If you need it sooner than that, we can arrange FedEx overnight delivery for an additional charge.

This is one of the fastest growing use areas for the telemedicine cameras as hospitals and healthcare providers push care into the home, SNFs and assisted living facilities to reduce readmissions in the post-discharge settings.

The camera provides live video, still shot capture and recorded video clip functions. 

Note: For the DE605 you will need to install the FireflyPro software to use the capture functions. Information for downloading the software is included in the shipping package with each camera.

The exam cameras we offer are self contained and do not store any information on vendor servers or have any "dial home" features.

So long as you use a HIPAA compliant video conferencing platform, these devices will not compromise the compliance of the video appointment. All data transmitted is done so using the encryption scheme of the video conference platform and no data is ever transmitted to vendor servers. Accordingly, patient data is as secure as the telemedicine video platform being used and can only be recorded/stored by the physician using the system, who in the end, is responsible for the patient’s medical data set.

The RCS-100 does include the ability to store data locally on the device, and so should be treated similarly to how a patients physical chart would be.

Absolutely, this is something we do very frequently. Just Contact Us or Schedule Consultation and one of our sales engineers will get back with you to provide the assistance you need.

We offer trials of these devices on a case by case basis, if you'd like to request a trial please Contact Us.

We sell and ship primarily to customers in the United States, however we do have international customers. Shipments to other countries is considered on a case-by-case basis after review of import/export regulations for the specific country. Please Contact Us with any specific requests.